Because every blind is custom-built to your measurements, cancellations work very differently from normal e-commerce. Read this carefully.

Can I cancel my order?

• You may request cancellation only before your order enters production.
  Production typically starts shortly after measurement confirmation.
  If production has already started (fabric cut/rail cut), the order cannot be cancelled.

How to request:
Email support@diycustomblinds.com with subject line “CANCELLATION REQUEST + [Order Number]” as soon as possible.
We’ll confirm if manufacturing has started.
If it has NOT started, we will cancel and issue a refund to the original payment method.

If it HAS started, the order is locked and cannot be cancelled (because it is now unique to your window).